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  2. Frequently Asked Questions

Frequently Asked Questions

  • About selling alcohol in this in-house shop

    We sell alcohol at our vending machine.

    If you want to buy other alcohol
    Three minutes on foot from the hotel Please purchase in 7-Eleven Continue reading
  • About payment method.

    In addition to cash payments, credit cards and QR Code payments can also be used. However, since it will be only lump-sum payment, in case oContinue reading
  • Regarding customers with pets

    The hotel refuses to enter pets. Please understand.
  • About smoking and non-smoking.

    All of our rooms are non smoking rooms.

    Smoking guests are located at Hotel 1F, please use smoking areas.
  • About offering Yukata.

    Only regular size is available in the room.  If you would like a slightly smaller or larger size, please ask the front desk.  Children 's yuContinue reading
  • How about a cake for your birthday or anniversary?

    Cake arrangements for birthdays and anniversaries are accepted!

    Please contact us by 3 days in advance by reason of purchase reason etc. Continue reading
  • On the exchange of male and female outdoor baths

    The open-air bath looking for Lake Toya has been replaced every day by a male and female exchange system.
    There is a change calendar withinContinue reading
  • About free pickup

    We are very sorry, we do not offer free pick up service.
    Please come by public transportation, taxi, private car, rent-a-car.
  • About using free wifi

    I installed a free wifi in this facility. You can use it free of charge in the available area.
    For available areas please contact the frontContinue reading


Please feel free to contact us if you have any questions.